VOIP Communications

VOIP office phones are now commonplace in the business environment.  They can be an effective way to save money and increase customer responsiveness.  VOIP phones operate using SIP trunks and DID numbers.  A DID number is “direct inbound dial” number that outside customers use to call a phone directly.  SIP trunks are a single conduit in which one 2-way phone call takes place.  Phone systems available today are highly configurable and provide robust options to their operators.

Are you still getting your SIP & DID’s from the local phone or internet company?  There are several global providers who can provide identical or superior service for less cost.  These online services can even provide other benefits such as re-routing calls to a backup number in case of a local outage.  Online SIP traffic utilizes your existing network infrastructure.

What brand VOIP Phones should I get?

For conference rooms, Polycom phones are an attractive choice that offers superior call clarity and an attractive design.  For general office use, we recommend Cisco’s Small Business phones which are feature-rich and low-cost.

What is an IVR?

An Interactive Voice Response is the highly configurable menu you hear when calling most businesses.  This provides the functionality for the “Press 1 for Sales, Press 2 for…”

Can I FAX over VOIP?

The T-38 transmission protocol most VOIP operators support does include fax capabilities.  However in our experience only the inbound Fax calls have a good enough success rate and even that should not be utilized for business-critical applications.  If FAX is a large part of your business, a dedicated analog line/machine should be installed or look to a dedicated online provider for that service.

Do I need a server to run my own VOIP?

No, cloud solutions are now available that meet or exceed the functionality of on-premise VOIP installations.